Chatbot Scoping Form Chat Bot Scoping Form 1. Your Website Address(URL) * 2. Whats your Unique Selling Proposition? Why are you different? 3. Who is your target audience? * Age, Location and Gender. 4. What issues do you want the chatbot to address and resolve for you? * Ex: Customer service / Booking / Information Retrieval 5. Role of Bot? * Ex: Information retrieval / Registrations / Complaint handling / Feedback collection 6. What is the preferred location or platform where you would like to deploy your chatbot? * Ex: Facebook / Website 7. What specific type or functionality do you require for your chatbot? * Menu Chatbot : Provides a predefined set of options / Rule Chatbbot : Uses pre-set rules and decision / Keyword Chatbot : Is trained to recognize certain words or phrases 8. What are the information you require your Chatbot to provide? * Ex: Support / Feedback / Help Assistance / Promotion 9. Which are your departments will be automated by the Chatbot? * Ex: Customer support / Sales and marketing / Human resources / IT and technical support 10. Will there be an option to chat with a human available? * 11. Does your Chatbot require connectivity to any system to display the data? If so, please provide a list of the systems. * 12. What is the expected timeline for implementation? * Main Person for this project Name * Email Address * Contact Number * Planned Start Date of your Chatbot development * Choose your preferred date Any Other Comments If you are human, leave this field blank.
